REFUND AND RETURNS POLICY
Thank you for choosing Elegant Threads Co LLC. We hope you are satisfied with your purchase. If you are not satisfied with the product after receiving it, our refund and return policy is as follows:
1. Refund Conditions
You can request a refund within 14 days of receiving the product.
The product must be in unworn condition and must have its original tags and packaging with it.
2. How to Request a Refund
To request a refund, please contact us at austin@elegantthreadscollc.com.
Please provide your order number, the name of the purchased product, and your refund request in your email.
3. Refund Processing
Once we receive your request, we will process it within 3 business days.
The refund will be sent to your original payment method. Processing time may vary depending on the payment method.
4. Return Shipping Costs
If your return meets our refund policy requirements, we will cover the return shipping costs.
If the return does not meet our policy requirements, you will be responsible for the return shipping costs.
5. Non-Returnable Items
Some items are not eligible for refunds under certain circumstances, such as:
Items past their return period
Items showing obvious signs of use
6. Contact Us
If you have any questions about our refund and return policy, please contact us at:
Address: 21225 STARLIGHT DR, BEND, OR 97702
Email: austin@elegantthreadscollc.com
Phone: +1 (458) 298-4785
Thank you for your understanding and support!