FREQUENTLY ASKED QUESTIONS

1. How do I place an order?

You can browse our products on our website, select your favorite items, and click "Add to Cart." After completing your shopping, go to your cart and follow the prompts to proceed to checkout.

2. Can I change or cancel my order?

If your order has not yet shipped, you can contact us to request a change or cancellation. Additionally, once your order has shipped, you will need to process it according to our return policy.

3. How much does shipping cost?

Shipping costs depend on your address and the shipping method you choose. You can view detailed shipping information at checkout.

4. How long does shipping take?

Standard shipping typically takes 3-7 business days, but the exact time may vary depending on the location. Expedited shipping options are also available at checkout.

5. How do I track my order?

Once your order has shipped, we will send tracking information via email. You can use this information to check the order status on the carrier's website.

6. What should I do if I receive damaged or incorrect goods?

If your received item is damaged in transit or you receive the wrong item, please contact us within 48 hours of receiving it. We will assist you with the issue.

7. What is your refund and return policy?

We accept refund requests within 14 days of receiving the item. The item must be in unworn condition and have its original tags and packaging. Please see our Refund and Return Policy section for details.

8. Can I return or exchange items?

Yes, you can apply for a return or exchange, provided your item meets our refund policy requirements.

9. What should I do if I encounter problems using the product?

If you encounter any problems using the product, please feel free to contact our customer service team via email. We will do our best to assist you.